Your Satisfaction Is Our Top Priority

If for any reason your purchase did not meet your expectations, please return for a full refund or exchange. The following conditions apply:

• Returns are accepted within 14 days from the date you receive your order.
• Returned merchandise must new and unused, with all original tags attached.
• Shipping charges are non-refundable.
• Gift returns will receive a non-refundable gift card.

HOW TO MAKE A RETURN

Prepaid Return Label
For your convenience, we provide a prepaid UPS return label with all orders (excluding furniture).

1) Package your item(s) and place in box with completed returns form.
2) Attach prepaid label to the outside of the box.
3) Drop off at your nearest UPS location.
4) Keep the customer receipt for your records.

Once your return is processed, we will deduct $15 from your refund amount. This charge will apply to each return label used.

Self Paid Return
If you prefer to use your own carrier, please use a trackable and insured shipping method and send to one of the following addresses:

Returns via UPS and FedEx send to:Returns via US Postal Service (USPS) send to:
Gorsuch Ltd.
41011 US Highway 6 & 24
Avon, CO 81620

(The post office does not deliver to this address.)
Gorsuch Ltd.
P.O. Box 370
Vail, CO 81658

(Above address is to be used for the post office only.)

 

Exchanges
If the item is an exchange, Gorsuch will ship the exchanged item(s) via standard 5-7 day UPS shipping without any charge to the customer.

ADDITIONAL POLICIES

Store Returns
• Please return your items within 5 days of purchase to the same store location.
• Gorsuch catalog and Gorsuch.com purchases may not be returned / exchanged in any of the Gorsuch stores.

Sale Returns
Sale merchandise must be returned within 5 days from the date of receipt for an exchange or refund. Items returned after 7 days from the date of receipt will be exchanged for a merchandise credit. Due to high demand and limited quantities during our sale events, we cannot guarantee the fulfillment of your order.

Gift Cards
When a gift is returned, a Gorsuch gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise gift card can be used for purchases from Gorsuch stores and Catalog purchases. We are unable to honor gift card purchases online. If you would like to use your gift card for an item you have viewed on our website, please call customer service at 800.525.9808.

Price Adjustments
Prices are subject to change. Gorsuch works hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. Gorsuch reserves the right to change the current advertised price. Online promotions and prices are not valid in stores. These offers cannot be applied to previous purchases and cannot be combined with any other discount offer.