RETURN & EXCHANGE POLICY

If you're not satisfied with your purchase, send it back for exchange or refund within 14 days from the date you receive it. Returns must be in pristine condition, accompanied by the packing slip. S&P charges are non-refundable. Gift recipients will receive a non-refundable gift card.

Prepaid Return Label
We provide a prepaid UPS return label with all orders (excluding furniture) for your convenience. Simply place the return label on the box and drop it off at your nearest UPS location. Your package will be returned to us and we will deduct $15 from your refund amount. This charge will apply to each return label used.

Self Return
Use of the prepaid label is not required. You may send returns using any method you choose. For your protection, please send returns insured, return receipt requested.

Returns via UPS and FedEx send to:Returns via US Postal Service (USPS) send to:
Gorsuch Ltd.
41011 US Highway 6 & 24
Avon, CO 81620

(The post office does not deliver to this address.)
Gorsuch Ltd.
P.O. Box 370
Vail, CO 81658

(Above address is to be used for the post office only.)

 

Please note, the cost to ship an item for return is the customer's responsibility. If the item is an exchange, Gorsuch will ship the exchanged item(s) to the customer via standard 5-7 day UPS shipping without any charge to the customer.

CATALOG & ONLINE PURCHASES

Gorsuch catalog and Gorsuch.com purchases may not be returned / exchanged in any of the Gorsuch stores. If merchandise is attempted to be returned / exchanged at one of the Gorsuch stores, the merchandise will be shipped from the store to our warehouse, and your account will be credited for the full amount when your return arrives at our warehouse.

SALE RETURNS

Final Sale: All sale items purchased between April 20th, 2017 - April 24th, 2017 cannot be returned or exchanged. Sale merchandise must be returned within 5 days from the date of receipt for an exchange or refund. Items returned after 7 days from the date of receipt will be exchanged for a merchandise credit. Due to high demand and limited quantities during our sale events, we cannot guarantee the fulfillment of your order.

STORE RETURNS

Please return your items within 5 days of purchase to the same store location.

GIFT CARD

When a gift is returned, a Gorsuch gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise gift card can be used for purchases from Gorsuch stores and Catalog purchases. We are unable to honor gift card purchases online. If you would like to use your gift card for an item you have viewed on our website, please call customer service at 800.525.9808.

PRICE ADJUSTMENTS

Prices are subject to change. Gorsuch works hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. Gorsuch reserves the right to change the current advertised price. Online promotions and prices are not valid in stores. These offers cannot be applied to previous purchases and cannot be combined with any other discount offer.