Placing An Order

Orders can be placed on Gorsuch.com or by phone with Customer Care at 1-800-525-9808. After submitting your order, you will receive an email confirmation with your order number and details.

Order Processing

Order Processing may take 24 to 48 hours before your order is shipped.

Please take this into consideration if ordering for a special occasion or if you are traveling.

Pre-Orders

Pre-orders are a reservation for items that are not yet in stock but will be available to ship at a future date. You will not be charged until your items ship.

The estimated ship by date for pre-orders appears on the item's product detail page. Estimated ship dates are provided to Gorsuch by our partners and are subject to change.

If an item is cancelled for any reason, Customer Care will notify you via email.

Modify Or Cancel Order

Items cannot be added to an existing order. A new order will be created.

If you would like to make changes to or cancel an existing order that has not shipped, please contact our customer care team here

Shipping Methods

Order Processing may take 24 to 48 hours before your order is shipped.

Standard - $10 Flat Rate
In stock items: Receive your order 4-5 business days after it has shipped. A signature may be required.
If your shipping address is a PO Box, your package's final delivery will be handled by the US Postal Service.

2nd Day Air - $25 Flat Rate
In stock items: Receive your order 2 business days after it has shipped. A signature may be required.

Next Business Day - $35 Flat Rate
In stock items: Receive your order next business day after it has shipped. A signature may be required.

Alaska & Hawaii Deliveries
If requesting delivery to these locations, your order requires air shipping as we cannot ship ground.

Virgin Island & Puerto Rico Deliveries
If requesting delivery to these locations, your package will be handled by the US Postal Service.

Multiple Shipments

Your order may arrive in multiple shipments depending on the availability of each item. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.

Delivering to Multiple Addresses

At this time, it is not possible place an order on gorsuch.com with multiple delivery addresses. Please call customer care at 1-800-525-9808 to place your order over the phone.

Shipping Restrictions

California Assembly Bill 44
As of January 1, 2023, the state of California has banned the sale or shipment of products containing fur and python. These products cannot be shipped to California addresses.

International Orders
At this time we are not accepting International Orders.

Payment Methods

We accept American Express, Mastercard, and Visa credit cards as payment online or by phone. Gorsuch gift cards can be used online, in any of our Gorsuch stores, or by calling 800-525-9808 to speak to one of our representatives. Please note, we are not able to accept international credit cards that were issued outside of the United States.

Please note, we no longer accept checks.

Using Gorsuch Gift Cards

Gift cards may be used online or in a Gorsuch store. For an online purchase, enter the card number and pin at checkout. Once your order is submitted online, the funds will immediately be deducted from the card.

At this time, gift cards with a balance over $2000 cannot be redeemed online. Please contact Customer Care at 1-800-525-9808 for assistance placing an order.

You can pay any remaining balance with a payment method of your choice.

In store, please present the card or number to the cashier at checkout.

Sales Tax

Taxes calculated at checkout are estimated by ship to address. The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

Orders shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VT, VA, WA, WI, or WY will have all applicable local and state sales taxes added to your total order.

Please note: States may change at any time based on new state issued regulations.

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010241607

Return & Exchange Policies

If for any reason your purchase did not meet your expectations, please return for a full refund. The following conditions apply:

• Returns are accepted within 21 days from the date you receive your order.
• Items must be returned to us new and unused, with the original tags still attached.
• Final Sale Items may not be exchanged or returned.
• Shipping charges are non-refundable.

Exchanges
• Please place a new order for the new item you would like. Please return your original item using our returns portal: click here

How to Make a Return

Click To Start A Return

• Start the online return with your email address and order number.
• Select eligible items to return and let us know your reason for returning them.
• Print out the UPS shipping label or present your returns confirmation email at any UPS location to have them print a label for your convenience.
• $15 will automatically be deducted from your refund.
• You will receive an email notification once your package has been received and your items have been refunded.

Gift Return

If you wish to return a gift, please contact customer care at 1-800-525-9808 or email customercare@gorsuch.com.

You may either make an exchange or we will refund the purchase amount to a Gorsuch gift card.

Receiving a Refund

All refunds will be credited back to the original form of payment. Please refer to your refund notification email and contact us if you have any questions.

Credit Card
Your account will be credited within 7 business days of receipt of your items.

Gift Cards
When a gift is returned, a Gorsuch gift card will be issued to the gift recipient for the amount of the returned merchandise. Gift cards can be used online, in any of our Gorsuch stores, or by calling 800-525-9808 to speak to one of our representatives.

If you choose to use a Gorsuch provided return shipping label, $15 is automatically deducted from your refund.

Price Adjustments

Prices are subject to change. Gorsuch works hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. Gorsuch reserves the right to change the current advertised price. Online promotions and prices are not valid in stores. These offers cannot be applied to previous purchases and cannot be combined with any other discount offer.

Store Returns

Please return your items within 5 days of purchase to the same store location.

Gorsuch catalog and Gorsuch.com purchases may not be returned or exchanged in any of the Gorsuch stores.

How do I reset my password?

To reset your password, please click click here.

If you are already logged in to your account and would like to change your password, click here, select "Profile Information" and scroll down the page to "Change Password".

How do I log in to my account?

Click Here to log in to your account. From here you can edit account information, manage your addresses and view order history.

What is a special order?

A special order can be placed for an item that is not in stock but can be ordered especially for you. The lead time will vary by vendor and payment will be collected before the item ships. A member of our customer service team will be in touch to confirm the order and item availability. These items are final sale and cannot be returned or exchanged, except in the event of incorrect or damaged merchandise.

What is a pre-order?

Pre-orders are items that are not yet in stock but will be available to ship at a future date. The estimated ship by date for pre-orders appears on the item's product detail page. Pre-orders are reserved until the item reaches our warehouse, where it will then be shipped to you. Ship dates and availability are determined by the designer and are subject to change. You will not be charged until the item ships. If the item is cancelled for any reason, we will notify you and you will not be charged. If you need to make a change to a pre-order or cancel one you have placed, please contact our customer service team.

How do I make changes to or cancel an order?

If you would like to make changes to or cancel an existing order that has not shipped, please contact our customer care team here

What payment methods are accepted?

We accept American Express, Discover, Mastercard, and VISA credit cards as payment online or by phone. Gorsuch gift cards can be used online, in any of our Gorsuch stores, or by calling 800-525-9808 to speak to one of our representatives. Please note, we are not able to accept international credit cards that were issued outside of the United States.

How do I use a Gorsuch gift card?

Gift cards may be used online or in a Gorsuch store. For an online purchase, select the gift card option at checkout and enter the card number. You can pay any remaining balance with a payment method of your choice.

In store, please present the card or number to the cashier at checkout.

Click Here to check the balance of your Gorsuch Gift Card.

How are taxes calculated?

Taxes calculated at checkout are estimated by ship to address. The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

Orders shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VT, VA, WA, WI, or WY will have all applicable local and state sales taxes added to your total order.

Please note: States may change at any time based on new state issued regulations.

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010241607

What shipping methods are available?

Shipping Methods
We offer standard Ground Shipping, 2nd Day Air and Next Business Day. If shipping to a PO BOX, please select USPS as your shipping method to ensure delivery. (Expedited methods non-applicable.) Please allow an additional 2-3 days of processing time before your in-stock order ships.

Oversized Items
Some larger items, including furniture, must be shipped via freight for an additional charge. After placing your order, our customer care team will contact you with an expected delivery date and estimated shipping charges.

International Shipping
We apologize for the inconvenience, but we are not currently able to ship outside of the United States, or accept credit cards that were issued outside of the United States.

What is Assembly Bill 44 & how does it affect CA residents?

As of January 1, 2023 the state of California has banned the sale or shipment of products containing fur and python. These products cannot be shipped to California addresses.

How do I start an online return?

Start your return: click here

• Start the online return with your email address and order number.
• Select eligible items to return and let us know your reason for returning them.
• Print out the UPS shipping label or present your returns confirmation email at any UPS location to have them print a label for your convenience. $15 will automatically be deducted from your refund.
• You will receive an email notification once your package has been received and your items have been refunded.

When will I receive my refund or store credit? 

After the receipt of your items to our warehouse, please allow up to 7 business days for your credit to appear on the original form of payment.

Gift Wrap

Gift wrapping is available for $10 per item. This service can be selected on the checkout page. Gift wrapping may not be available on some items.

Gift Card

Gift cards are temporarily not available for purchase online.

If you have an existing gift card, you may use them for any purchases.

Gift cards are specially wrapped and mailed with a copy of our latest catalog. Gift cards can be mailed to the purchaser or the gift recipient.

The following shipping methods are available if ordered by 12pm (MST):
UPS Ground: 5-7 business days (complimentary)
Two-Day Delivery: 2 business days ($25)
Overnight Delivery: Next business day ($35)

Gift Card Terms Of Use

Gorsuch Gift Cards can be used online, in our Gorsuch stores, or by calling 800-525-9808 to speak to one of our representatives.

Gorsuch gift cards should be treated the same as cash. Gorsuch gift cards are not redeemable for cash, nor can they be returned for a cash refund. Gorsuch is not responsible for lost or stolen Gorsuch gift cards.

Check Gift Card Balance

To check the balance of your Gorsuch Gift Card, Click Here