Enjoy the convenience of our easy online returns process, saving you time and effort. Experience fast and efficient refunds or replacements, along with an extended return period for added peace of mind.

Begin the return process here

  • Returns

How to Make a Return

Start your return: click here

• Start the online return with your email address and order number.
• Select eligible items to return and let us know your reason for returning them.
• Print out the UPS shipping label or present your returns confirmation email at any UPS location to have them print a label for your convenience. $15 will automatically be deducted from your refund.
• You will receive an email notification once your package has been received and your items have been refunded.

Receiving a Refund

All refunds will be credited back to the original form of payment. Please refer to your refund notification email and contact us if you have any questions.

Credit Card
Your account will be credited within 7 business days of receipt of your items.

Gift Cards
When a gift is returned, a Gorsuch gift card will be issued to the gift recipient for the amount of the returned merchandise. Gift cards can be used online, in any of our Gorsuch stores, or by calling 800-525-9808 to speak to one of our representatives.

Shipping costs will be excluded unless the item is damaged.

Returns & Exchanges

If for any reason your purchase did not meet your expectations, please return for a full refund or exchange. To start your return, click here

The following conditions apply:

• Returns are accepted within 21 days from the date you receive your order.
•Items must be returned to us new and unused, with the original tags still attached.
• Final Sale Items may not be exchanged or returned.
• Shipping charges are non-refundable.

• To complete an exchange as quickly as possible, we recommend placing a new order for the new item you would like. Please return your original item using our returns portal: click here
• If you are exchanging your original item for the same priced item in a different size or color, as soon as we receive your original item, we will ship your exchange free of charge.
• If you wish to exchange your original item for a different priced item, we ask that you simply return it and place an order for the new item.

Gift Returns

If you wish to return a gift, please contact customer care at 1-800-525-9808 or email

You may either make an exchange or we will refund the purchase amount to a Gorsuch gift card.

Sale Returns

Sale merchandise must be returned within 5 days from the date of receipt for an exchange or refund. Items returned after 7 days from the date of receipt will be exchanged for a merchandise credit.

Price Adjustments

Prices are subject to change. Gorsuch works hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. Gorsuch reserves the right to change the current advertised price. Online promotions and prices are not valid in stores. These offers cannot be applied to previous purchases and cannot be combined with any other discount offer.

Store Returns

Please return your items within 5 days of purchase to the same store location.

Gorsuch catalog and purchases may not be returned or exchanged in any of the Gorsuch stores.

The above is a summary of our most frequently asked questions. If you have additional questions or need help

with an order, please contact our Customer Care team or call 1-800-525-9808.