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how do I make a return/exchange? For your protection, we suggest sending the item via UPS or FedEX, insured with return receipt requested to: Gorsuch Returns Or insured with return receipt requested Via USPS to: Gorsuch Returns Please note, the cost to ship an item for return/exchange is the customer's responsibility. If the item is an exchange, Gorsuch will ship the exchanged item (s) to the customer via standard 5-7 day Fed Ex shipping without any charge to the customer. ↑ returnwhat is your return policy? Should you be less than fully satisfied with your purchase, send it back to us for exchange or refund. Returns will be accepted within 14 days from date of receipt. They must be in pristine condition, accompanied by the packing slip indicating the reason for your return. The value of the merchandise returned will be credited to the exact form of payment used for the original purchase. Holiday gifts must be returned by Friday, January 9, 2009. Gift recipients are entitled to a non-refundable gift card. ↑ return how do I redeem my gift certificate? Unfortunately we do not have the ability to redeem your Gorsuch gift card on the website. Please call 1.800.525.9808 to have a customer service member assist you with your gift card purchase. ↑ return do you charge sales tax? By law, Gorsuch can only collect sales tax in states where they have business operations. As a result, Gorsuch can not collect sales tax in any state other than Colorado, where they have business operations. ↑ return where do you ship? Gorsuch ships to all 50 states including Alaska, Hawaii, Puerto Rico and the Virgin Island. Duties and taxes that occur with international shipments are the responsibility of the purchaser. If you are placing an order that is shipping outside the United States please call 1.800.525.9808 to have a personal shopper assist you. ↑ return |
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